Fitmo
Explore Fitmo RingRing

Returns and One-Year Limited Warranty

Fitmo Ring

Try the Fitmo Ring at home with a 15-day money-back guarantee, plus one year of protection against covered hardware and battery defects.

Effective September 16, 2026

15 days

Try it at home

Request a return within 15 calendar days after the Fitmo Ring is delivered.

1 year

Hardware protection

Coverage begins on the original purchase date and lasts for one year.

Battery

Defects are included

The rechargeable battery is covered against defects in materials or workmanship.

Support

A clear path forward

For an approved claim, we will repair, replace, or refund the ring as appropriate.

On this page

This limited warranty is VolMud, Inc.’s promise to stand behind the Fitmo Ring. We have written it in plain language so you can quickly understand what is covered and what to do if something goes wrong.

This warranty applies to the original end-user purchaser of a Fitmo Ring. The 15-day return policy below is separate from the limited warranty.

0115-day money-back guarantee

A Fitmo Ring purchased directly from fitmoring.com may be returned for any reason when you request the return within 15 calendar days after the Fitmo Ring is delivered. The complimentary sizing kit does not need to be returned.

The return period begins when the Fitmo Ring is delivered.

The earlier delivery of a sizing kit does not start the 15-day period.

To qualify for a return:

  • contact us within 15 calendar days after delivery
  • return the functional, undamaged Fitmo Ring with its charger and included accessories
  • follow the return instructions we provide before sending the product

After the returned product is received and inspected, we will refund the Fitmo Ring purchase price to the original payment method. Original shipping charges and return shipping are not refundable unless the product arrived damaged, defective, or different from what you ordered.

This return policy applies only to purchases made directly from fitmoring.com. It does not limit warranty coverage or rights that cannot be limited under applicable law.

Request a return

02What this warranty covers

VolMud, Inc. warrants that the Fitmo Ring hardware will be free from defects in materials and workmanship under normal use during the warranty period.

The rechargeable battery is part of this protection.

Battery defects are covered; ordinary battery aging is explained separately below.

03How long coverage lasts

Coverage lasts for one year from the date of the original retail purchase. Proof of purchase may be requested so we can confirm the coverage period.

If the law where you purchased the Fitmo Ring requires a longer warranty period, this coverage will be extended for the period required by that law.

04How we will help

If we confirm a covered defect during the warranty period, VolMud, Inc. will choose the remedy that is appropriate for the product and available service:

  • repair the Fitmo Ring at no charge
  • replace it with a new or refurbished Fitmo Ring of equivalent functionality
  • refund the original purchase price

VolMud, Inc. will cover standard shipping for an approved warranty claim within the United States. We will provide shipping instructions before the ring is returned.

A repaired or replacement Fitmo Ring is covered for the longer of ninety days or the remainder of the original one-year warranty.

To the extent permitted by law, these remedies are the sole remedies available for a breach of this limited warranty.

05Battery coverage

The Fitmo Ring’s rechargeable battery is covered for one year against defects in materials or workmanship. This includes a battery that stops accepting a charge, fails prematurely, or experiences abnormal degradation because of a covered defect.

All rechargeable batteries gradually lose capacity through normal use and aging. A gradual reduction in battery capacity or runtime by itself is normal wear and is not a defect.

06Situations outside this warranty

This limited warranty does not cover:

  • normal wear and tear, including cosmetic scratches and dents
  • normal battery aging or gradual capacity loss
  • loss or theft of the Fitmo Ring
  • damage caused by accident, misuse, abuse, fire, or improper storage
  • liquid damage from exposure beyond the Fitmo Ring’s published water-resistance limits
  • damage caused by using the ring in a way that conflicts with its published instructions
  • damage caused by unauthorized modification, repair, or service
  • damage caused by incompatible third-party applications, software, accessories, or charging equipment
Third-party service or software does not automatically void your warranty.

Only damage caused by that service, software, accessory, or equipment falls outside this coverage. Unrelated covered defects remain eligible.

07Fitmo App and services

The Fitmo App and related services support the Fitmo Ring but are separate from this hardware warranty. We work to provide a reliable and secure experience, but software and online services can occasionally be interrupted or unavailable.

To the fullest extent permitted by law, the Fitmo App and related services are provided “as is” and “as available,” without a promise that they will always be uninterrupted, error-free, or available in every location. This does not limit any rights that cannot be limited under applicable law.

08How to request service

Contact us through our secure form and select warranty support. Include your order information and a short description of the problem. Please do not send your Fitmo Ring until we provide return instructions.

We may ask for reasonable information needed to evaluate the claim, such as proof of purchase, the ring’s identifying information, photographs, or basic troubleshooting results.

Request warranty support